Our deep soap hot water first clean is very effective at removing stubborn dirt and light staining from your windows and doors. However, if you have builders residue e.g. plaster, concrete, paint, stickers or adhesive on windows frames, sills, glass or door panels our system will not be effective at removing them. If you feel this maybe the case please notify us before your first visit to see how we can help.

You will always receive a courtesy text at 7 pm the day before we are due to clean your property to inform you we are coming and allow access if necessary. All we ask is that you leave any side/back gate unlocked or if the entrance is through a garage, it is unlocked in person on the day. If you forget or cannot due to work, or a holiday, we will clean what we can reach and charge 2/3rds of full price.

There are many variables/delays in our working day so unfortunately, we cannot commit to a time of day. We prize ourselves on running a reliable and regular service but could not do this without consideration from our customers. Therefore if you turn us away from the door or continue to cancel cleans with us, we reserve the right to remove you from our round. Please note we are able to be flexible where building work or holidays are in place, but please give us a workable amount of notice (ideally 1 week) so that we can factor this into our working schedule

We will always try to not clean your windows in heavy rain. However, we do still work in light rain or short showers. Our promise to you is that the results will still be the same. Our call back guarantee applies in the wet as well as in the dry. If rain is heavy and constant throughout the day we will not continue cleaning windows. Therefore if we did not get to you, due to the weather your clean will carry over to the next working day, this will be confirmed by resending our courtesy text at 7 pm again that evening.

Customers joining our regular window cleaning round are required to pay via our variable Direct Debit system GoCardless, this must be set up before your first clean, on our payments page. Window cleaning payments are then automatically collected 5 days after each clean has taken place. Customers booking in our additional services such as facia board or conservatory roof cleaning will be charge a one off or scheduled yearly payment by the variable Direct Debit system.

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as required under the terms and conditions of the data protection act. None of your payment details are held by us. They are kept secure, via GoCardless.

Rest assured, our company has fully comprehensive public liability insurance. Our level of cover for public liability is £5 million.

To cover inflation and ongoing overheads we increase prices for new and existing customers by approximately 10% once every two years. We notify all customers by text message the month before, detailing the price increase. The new price increase is applied automatically to the variable Direct Debit on the following clean.

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, please contact us within 24 hours of the clean to let us know the issue. We will then return the next working day to re-clean your windows at no extra cost. Please note, we operate a no refund policy, so we will happily rectify the work instead of issuing a refund.

If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by telephone, on 0203 488 4049 or by email to [email protected]. The cancellation of our service and ongoing Direct Debit will be confirmed with you via email.